Frequently Asked Questions

Everything you need to know about your Napapijri shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all items purchased online. Products must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

Are your jackets sustainably made?

Yes, sustainability is at our core. Many of our iconic jackets, such as the Circular Series, are 100% recyclable and made from recycled materials like Econyl regenerated nylon.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.

How do I choose the right size?

To find your perfect fit, please refer to the detailed size guide available on each product page. Our apparel generally follows standard European sizing.

Do you offer international shipping?

Yes, Napapijri ships to a wide range of countries globally. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.